Monday, November 24, 2008

McClatchy to outsource call center jobs to the Philippines

McClatchy is arranging to outsource call center jobs to the Philippines.

The McClatchy Company, a newspaper and Internet publisher listed on the New York Stock Exchange, will tap the soon-to-open call center site of APAC Customer Services, Inc. here.

Martii Salazar, corporate director of McClatchy, visited this city recently to assess the skills of Filipino workers.

Her visit coincided with the job fair that APAC held to recruit personnel for its call center here, the first in Eastern Visayas and the first APAC site outside Metro Manila.

Ms. Salazar said they have a long-term partnership with APAC, a NASDAQ-listed business process outsourcing (BPO) company.

Based in Sacramento, California, McClatchy owns 32 daily newspapers, including the Sacramento Bee and The Miami Herald, and about 50 nondaily newspapers.

McClatchy is tapping APAC amid an impending recession in the US. In June and September, the company laid off thousands of workers, blaming low advertising earnings. "We’re hopeful that things will turn around quickly in the United States," she said.

McClatchy announced last year it would close call centers in Miami and South Carolina and outsource the jobs overseas.
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UPDATED: A commenter wonders about long-distance complaint calls:
So does this mean I have to call the Philippines to complain about the ad people in India screwing up the layout, and the other people in India for over billing me for it?

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4 comments:

Anonymous said...

"We’re hopeful that things will turn around quickly in the United States"

I'm hopeful $20 bills will start coming out my butt.

However, that's not how you want to bet.

Anonymous said...

So does this mean I have to call the Philippines to complain about the ad people in India screwing up the layout, and the other people in India for over billing me for it?

Anonymous said...

I' m speechless. What in the hell do we say to all this?

Dave D. said...

..You say : " Pampahayagan kulang "

....That's " Newspaper missing " in Tagalog.