At the Sacramento Bee, we have room for enthusiastic and experienced part-time Customer Service Representatives who will provide superior, advanced telephone and email customer service in our Membership Services Department. Join a professional team that responds to escalated calls and also makes outbound calls to existing subscribers and online members on behalf of the Sacramento area’s leading news source. The position also involves responding to customer emails, working with our VIP members, handling billing, calling to welcome new customers, and conducting research for them.
The successful candidate must have excellent sales and customer service skills, and be motivated by success.
We are seeking an individual who meets the following requirements:
--Minimum of one year call center experience with escalated calls and sales experience
--Strong telephone skills including clear speaking voice and command of the English language
--Excellent written communication skills, including correct grammar, spelling, and punctuation
--Computer knowledge (including Microsoft Outlook), and 35 wpm typing ability
--Commitment to providing excellent customer service
--A listener who is patient, repsonsive and with a passion to help customers
--Excellent record of punctuality and attendance
--Ability to work approximately 18-20 hours per week for approximately 4 hour shifts between the hours of 10:00 a.m. and 7:00 p.m. Monday through Friday and occasional weekends.
Pay begins at $11.00 per hour or more depending upon experience, plus discounted membership at on-site fitness center, and free employee parking at our office in the Midtown Sacramento area.
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